Privacy Policy

The Pretrimester | Dr. Laura Costello

Effective Date: October 18, 2026

1. Introduction

Your privacy matters to us.

This Privacy Policy explains how The Pretrimester ("we," "us," or "our") collects, uses, stores, and shares personal information when you visit www.drlauracostello.com (the "Website"), subscribe to our emails, contact us, purchase educational products, or interact with our services.

The Pretrimester provides women's health education, books, digital courses, fertility and preconception coaching, and certain professional healthcare services.

We recognize that conversations about health, fertility, and reproductive decisions can involve sensitive personal information. We are committed to handling the information entrusted to us responsibly and in accordance with applicable privacy laws.

By using this Website, you acknowledge the data practices described in this Privacy Policy. Where consent is required by law, we will request it separately.

2. Information We Collect

The personal information we collect depends on how you interact with The Pretrimester.

Information You Provide Voluntarily

When you subscribe, contact us, register, or make a purchase, we may collect:

Your name and email address.
Contact information you choose to provide.
Messages, questions, or information submitted through contact forms.
Newsletter preferences and subscription information.
Course registration details, account credentials, and enrollment information.
Purchase history, payment status, and transaction records.
Information you voluntarily provide in connection with educational programs, coaching inquiries, or other services.

You are not required to provide personal information simply to browse most areas of the Website.

Information Collected Automatically

When you visit the Website, our website platform and applicable technology providers may automatically collect technical and usage information, including:

IP address and approximate geographic region.
Browser type, device type, and operating system.
Pages visited and interactions with Website content.
Referral sources and general browsing activity.
Cookies, session information, and related technical identifiers.

This information may be used to operate the Website, maintain security, understand Website performance, and improve the visitor experience.

Purchase and Payment Information

Purchases may be processed through Kajabi and third-party payment providers.

Payment providers process payment details needed to complete transactions. The Pretrimester may receive transaction records, payment confirmation, billing information, and limited payment-related details necessary to administer purchases, refunds, and customer accounts.

Payment information is subject to the applicable payment provider's security practices and privacy policies.

3. How We Use Personal Information

We may use personal information to:

Respond to inquiries and requests.
Deliver purchased products, educational materials, and course access.
Manage customer accounts, registrations, and purchases.
Process payments, refunds, and other transactions.
Send newsletters and educational content to subscribers.
Deliver requested downloads, guides, or other resources.
Provide customer support and service-related communications.
Improve the Website, educational offerings, and visitor experience.
Analyze Website performance and general engagement.
Maintain Website security, prevent misuse, and investigate potential fraud.
Comply with applicable legal, regulatory, and professional obligations.

We use personal information for purposes connected to the interaction for which it was collected or for other purposes permitted by applicable law.

Where additional consent is required, we will request that consent before processing information for the relevant purpose.

4. Email Subscriptions and Marketing Communications

Visitors may voluntarily subscribe to Notes from Dr. Laura, download educational resources, or register for other communications.

When you subscribe to marketing emails, we may send newsletters, articles, educational updates, information about new resources, and relevant product or service announcements.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Unsubscribing from marketing communications does not necessarily prevent us from sending important transactional messages, such as purchase confirmations, account notifications, or service-related communications.

Submitting a general contact inquiry does not, by itself, constitute consent to receive marketing emails.

We handle marketing communications in accordance with applicable consent and email-marketing requirements.

5. Health and Sensitive Personal Information

Because The Pretrimester addresses women's health, fertility, and reproductive decisions, some interactions may involve information of a sensitive nature.

We encourage visitors not to submit detailed medical histories, diagnoses, fertility treatment records, test results, or other sensitive health information through general Website contact forms, newsletter forms, or social media messages.

If you voluntarily include health-related information in a general inquiry, we may use that information to understand and respond to your request, subject to applicable law.

We do not require detailed medical information to subscribe to our newsletter or access general Website content.

Where applicable law requires specific consent before collecting, using, or disclosing sensitive personal information, including reproductive health information, we will obtain that consent.

Clinical Physical Therapy Records

Information collected during an established licensed physical therapy relationship is distinct from general Website, newsletter, and educational customer information.

Such information is governed by applicable healthcare privacy laws, professional obligations, clinical documentation requirements, and any separate privacy notices provided in connection with clinical care.

Where required by law, a separate Notice of Privacy Practices will describe how protected health information is used and disclosed and explain applicable patient rights.

This Website Privacy Policy does not replace any legally required clinical Notice of Privacy Practices.

General Website forms and newsletter platforms should not be treated as secure patient portals or used for urgent clinical communications.

6. Cookies, Analytics, and Tracking Technologies

The Website is hosted through Kajabi, which uses cookies and related technologies to support website functionality.

Cookies are small data files stored on your device that may help maintain login sessions, enable Website features, remember preferences, and support analytics.

Depending on the technologies enabled on the Website, cookies and tracking tools may include:

Essential cookies: Necessary for Website functionality, account access, and security.
Analytics cookies: Used to understand Website traffic, performance, and visitor interactions.
Other optional technologies: Additional tracking tools or integrations, if enabled, that support communications, measurement, or marketing.

Some technologies may be provided by third parties and operate under their own privacy policies.

Visitors may be able to manage cookies through browser settings or any cookie-preference controls made available on the Website.

Where applicable law requires consent before nonessential cookies or similar technologies are used, we will provide appropriate consent choices.

Disabling certain cookies may affect Website functionality.

7. When Information May Be Shared

We may disclose personal information to service providers that assist us in operating The Pretrimester.

These may include:

Kajabi: Website hosting, forms, customer accounts, online courses, and email communications.
Payment providers: Processing purchases, payments, and refunds.
Email and communications providers: Delivering requested messages and managing subscriptions.
Website and technology providers: Hosting, security, troubleshooting, and analytics.
Professional advisers: Legal, accounting, or other advisers when reasonably necessary and appropriately protected.
Government authorities or other parties: When disclosure is required by law or reasonably necessary to respond to lawful requests, protect rights, or address security concerns.

Service providers may process information on our behalf in accordance with their contractual responsibilities and applicable law.

Where third-party analytics, advertising, or tracking technologies are enabled, those providers may also receive information collected through their technologies. Such practices are subject to applicable disclosure, consent, and opt-out requirements.

We do not treat the disclosure of sensitive health information for advertising purposes as an ordinary or necessary part of providing our educational services. Any proposed use or disclosure of such information must comply with applicable law and any required consent.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Providing requested services or educational products.
Maintaining customer accounts and purchase records.
Managing newsletter subscriptions.
Responding to inquiries and requests.
Meeting legal, tax, accounting, professional, or regulatory obligations.
Resolving disputes and maintaining appropriate business records.

Retention periods may vary depending on the category of information and the applicable legal requirements.

Clinical records, where applicable, are subject to separate professional and legal retention obligations.

When information is no longer required, we take appropriate steps to delete, deidentify, or otherwise securely dispose of it, subject to applicable legal requirements and technical limitations.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

These measures may include appropriate account security practices, access restrictions, and the security features provided by our website and technology providers.

However, no internet transmission, electronic storage system, or third-party platform can be guaranteed completely secure.

We encourage visitors to protect their own account credentials and avoid submitting sensitive medical information through general-purpose Website communications.

If a security incident occurs, we will evaluate and respond to it in accordance with applicable law, including any legally required notifications.

10. Your Privacy Rights and Choices

Depending on where you reside and which laws apply, you may have rights concerning your personal information.

These may include the right to:

Request access to personal information held about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain uses of information, including targeted advertising or the sale of personal data, where applicable.
Appeal certain decisions concerning privacy requests where required by law.

Some requests may be subject to lawful exceptions, including record-retention obligations, transaction requirements, security needs, or applicable clinical recordkeeping rules.

How to Submit a Privacy Request

You may submit a privacy-related request through our Contact page:

https://www.drlauracostello.com/site/contact

Please identify the message as a Privacy Request and describe the action you would like us to take.

We may request reasonable information to verify your identity before processing certain requests.

We will respond in accordance with applicable legal requirements and timelines.

If a request is denied and applicable law provides a right to appeal, you may submit an appeal through the same contact method, identifying your message as a Privacy Appeal.

Email Preferences

You may unsubscribe from marketing emails using the unsubscribe link in any marketing message.

Cookies and Tracking Preferences

You may manage available browser settings and any Website cookie-consent controls.

Additional opt-out mechanisms will be provided where required by applicable privacy laws.

11. Third-Party Websites and Services

The Website may link to third-party websites, retailers, publications, payment services, social media platforms, and other resources.

These may include external book retailers and educational resources.

The Pretrimester is not responsible for the independent privacy practices, security, or content of third-party websites.

We encourage visitors to review the privacy policies of third-party services before submitting personal information.

12. Children's Privacy

The Pretrimester's Website, educational products, and general marketing communications are intended primarily for adults.

Our Website is not directed to children under the age of 13, and we do not knowingly seek to collect personal information directly from children under 13 through general Website forms.

If we learn that personal information has been collected from a child in circumstances requiring parental consent that was not obtained, we will take appropriate action in accordance with applicable law.

Parents or legal guardians who have concerns about information submitted by a child may contact us using the information below.

Any separately provided clinical services involving minors are subject to applicable professional, consent, and privacy requirements.

13. International Visitors

The Pretrimester operates from the United States.

Visitors accessing the Website from outside the United States should understand that personal information may be processed or stored in the United States or other locations where our service providers operate.

Where applicable international privacy laws impose additional requirements, including requirements regarding lawful processing, international transfers, or individual rights, we will address those obligations as required.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, services, or applicable legal requirements.

When changes are made, the revised policy will be posted on this Website with an updated effective date.

Where applicable law requires additional notice or consent for material changes, we will provide it.

We encourage visitors to review this page periodically.

15. Contact Information

For questions about this Privacy Policy, your personal information, or available privacy rights, please contact:

The Pretrimester

Dr. Laura Costello, PT, DPT, GCS, CSCS

Website: www.drlauracostello.com

Contact: https://www.drlauracostello.com/site/contact

For additional information about the boundaries of our educational and professional services, please review:

Medical Disclaimer: https://www.drlauracostello.com/medical-disclaimer

Terms & Conditions: https://www.drlauracostello.com/terms-and-conditions